Terms & Conditions

Effective Date: August 1, 2026

Last Updated: August 20, 2026

1. Agreement to These Terms

These Terms of Use ("Terms") govern your access to and use of the Simply Supported website at simplysupported.net and any related pages, forms, and content we operate (the "Site"). The Site is operated by Simply Supported LLC, a Pennsylvania limited liability company with its principal place of business in Allentown, Pennsylvania ("Simply Supported," "we," "us," or "our").

By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Section 13 (Dispute Resolution and Arbitration) requires most disputes to be resolved by individual binding arbitration and waives your right to participate in a class action. Please read it carefully. You may opt out of arbitration as described in Section 13.6.

2. These Terms Are Not a Service Agreement

This is the single most important thing to understand about this page.

These Terms govern your use of our website only. They do not create a client relationship, and they do not govern the managed IT, cybersecurity, network, phone, backup, or cabling services we provide.

Those services are governed exclusively by a separate written agreement signed by both parties — a Master Services Agreement, Service Agreement, Statement of Work, or similar document (each, a "Service Agreement"). If you are a Simply Supported client, your Service Agreement controls the services we deliver to you, including scope, pricing, response times, service levels, and our obligations and liability to you.

If anything in these Terms conflicts with your signed Service Agreement, your Service Agreement governs. Nothing on this Site modifies, expands, or replaces a signed Service Agreement, and no statement on this Site should be read as a commitment to provide services on any particular terms.

Submitting a form, requesting an assessment, calling us, emailing us, or using our chat does not by itself create a client relationship, a support contract, an emergency response obligation, or any guaranteed response time. A client relationship begins only when we and you sign a Service Agreement.

3. Informational Purposes Only; No Professional Advice

The content on this Site — including service descriptions, blog posts, guides, checklists, cybersecurity tips, and any assessment or recommendation delivered through the Site — is provided for general informational purposes only.

It is not technical, security, legal, financial, compliance, or other professional advice, and it is not a substitute for an engagement in which we evaluate your specific environment. IT and security decisions depend on facts we do not know from a web page. Do not act or refrain from acting based on Site content without obtaining advice appropriate to your situation.

We make no representation that Site content is complete, current, or applicable to your circumstances. Technology and threats change constantly, and content may become outdated.

4. Do Not Send Us Sensitive Information Through This Site

Our forms and chat are for general inquiries and intake only. They are not secure channels.

Please do not submit through this Site: passwords or credentials, network diagrams or configuration files, protected health information (PHI), Social Security numbers, financial account numbers, client lists, privileged or confidential material, or any other sensitive personal

or business information.

Information you submit through the Site is not treated as confidential or privileged, and submitting it does not create any confidentiality obligation on our part. If you need to share sensitive material with us, contact us first and we will arrange a secure method.

5. Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms

• Attempt to gain unauthorized access to the Site, our systems, our client environments, or any account, server, or network connected to the Site

• Probe, scan, or test the vulnerability of the Site or attempt to breach any security or authentication measure

• Introduce malware, ransomware, viruses, or any other harmful code

• Use automated systems — bots, scrapers, crawlers, or harvesters — to access, copy, or collect content or contact information from the Site, except for search engine indexing that respects our robots.txt

• Interfere with or disrupt the Site or the networks or servers that support it

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

• Reproduce, republish, resell, or exploit any part of the Site for commercial purposes without our prior written permission

• Use the Site to send unsolicited communications, or to submit false, misleading, or fraudulent information through any form

We may investigate suspected violations and may involve law enforcement where appropriate.

6. Client Portal, Ticketing, and Third-Party Platforms

The Site links to tools that are operated by third parties on our behalf, including our client portal, our support ticketing system, our remote support tool, and our scheduling and payment tools. Your use of those tools may be subject to the third party's own terms and privacy practices in addition to these Terms.

If you are issued credentials for the client portal or ticketing system, you are responsible for keeping them confidential, for all activity that occurs under your credentials, and for notifying us promptly at [email protected] if you believe your credentials have been

compromised. Do not share credentials or allow others to use your account.

We may suspend or revoke access to these tools at any time, including where we believe access is being misused or where a Service Agreement has ended.

7. Intellectual Property

The Site and its contents — including text, graphics, logos, icons, images, page layout, and the selection and arrangement of content — are owned by Simply Supported or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

"Simply Supported" and our logo are our trademarks. You may not use them without our prior written permission.

You may view, download, and print Site content for your own internal, non-commercial reference, provided you do not remove any copyright or proprietary notices. All other rights are reserved. No license is granted by implication, estoppel, or otherwise.

Third-party names, logos, and product marks appearing on the Site — including those of vendors whose products we resell or support — are the property of their respective owners, and their appearance does not imply any endorsement of, or partnership with, Simply Supported unless expressly stated.

8. Third-Party Links, Products, and Vendors

The Site may link to or reference third-party websites, products, platforms, and services, including software and hardware we resell, support, or recommend.

We do not control those third parties, we do not endorse them merely by linking or referencing them, and we are not responsible for their content, accuracy, availability, security, pricing, performance, or privacy practices. Accessing them is at your own risk and subject to their terms.

Products and services provided by third parties — including but not limited to Microsoft, cloud platforms, telecommunications carriers, hardware manufacturers, security vendors, and backup providers — carry only the warranties offered by those third parties. We provide no warranty of any kind on third-party products or services, and where we resell or facilitate them, your use is governed by the third party's end-user terms. Manufacturer warranties, returns, and service levels are set by the manufacturer, not by us.

9. Monitoring, Remote Access, and Automated Tools

We use remote monitoring and management ("RMM") software, remote support tools, automated alerting, security monitoring, and other automated and AI-assisted tools in delivering our services and, in some cases, in operating this Site and responding to inquiries.

Where those tools are deployed in a client environment, that deployment is authorized by and governed by the client's Service Agreement — not by these Terms. Nothing on this Site authorizes us to access any system.

You should understand:

• Remote access and monitoring may occur with or without a user present in real time, as described in the applicable Service Agreement

• Automated monitoring and alerting are not guarantees that every issue, intrusion, or failure will be detected, detected in time, or prevented

• We may use AI-assisted tools to help draft communications, triage inquiries, summarize tickets, or analyze telemetry. Output from such tools can be incomplete or incorrect, is not a substitute for professional judgment, and does not constitute advice

• Any chat feature on this Site may be automated in whole or in part. Where you are interacting with an automated system rather than a person, we will indicate that in the interaction

• No monitoring, security, or backup technology eliminates risk

10. Disclaimer of Warranties

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE WARRANTIES YOU RECEIVE.

THE SITE AND ALL CONTENT, MATERIALS, AND INFORMATION ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, SIMPLY SUPPORTED DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT SITE CONTENT IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT.

We also do not warrant, through this Site, any outcome relating to security, uptime, or data. No provider can guarantee that a network will not be breached, that ransomware or other attacks will be prevented, that data will not be lost or corrupted, that systems will not experience downtime, or that any backup will be complete or restorable within any particular time. The internet consists of independently owned networks outside our control, and outages, attacks, and failures may originate with your carriers, cloud providers, software vendors, utilities, or users.

Any service commitments we make are set out only in a signed Service Agreement.

Nothing in this section limits any warranty that cannot be disclaimed under applicable law.

11. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS WHAT YOU CAN RECOVER FROM US.

TO THE FULLEST EXTENT PERMITTED BY PENNSYLVANIA LAW, SIMPLY SUPPORTED AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR ACCESS TO THE SITE, IF ANY, IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

This limitation applies to your use of the Site. If you are a client, the limitation of liability in your signed Service Agreement — not this section — governs claims relating to the services we provide to you. These Terms neither expand nor reduce the liability allocation in a signed Service Agreement.

These limitations do not apply to, and we do not attempt to disclaim liability for: our own reckless conduct, willful misconduct, or intentional wrongdoing; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under Pennsylvania law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree that these limitations are a fundamental basis of the bargain between us, and that we would not make the Site available without them.

12. Indemnification

You agree to defend, indemnify, and hold harmless Simply Supported and its owners, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or relating to: (a) your misuse of the Site; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any content or information you submit through the Site.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense. You will not settle any such matter without our prior written consent.

13. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

13.1 Informal Resolution First

Most disputes can be resolved without formal proceedings. Before starting arbitration, you agree to first send a written notice of dispute by email to [email protected], our designated notice address under Section 18, describing the dispute and the relief you seek. We will do the same before starting arbitration against you. Both parties agree to work in good faith to resolve the dispute for sixty (60) days after notice is received, including through an informal telephone conference if either party requests one. This step is a condition precedent to arbitration. Any applicable limitations period is tolled during this period.

13.2 Binding Arbitration

If the dispute is not resolved within sixty (60) days, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site — including its formation, interpretation, breach, termination, validity, or enforceability — will be resolved by final and binding

individual arbitration, and not in court, except as stated in Section 13.5.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, in effect at the time the demand is filed. The arbitration will be conducted by a single arbitrator with experience in commercial or technology disputes. The seat of arbitration will be Lehigh County, Pennsylvania, though hearings may be held by telephone or videoconference, or on documents alone, where the AAA rules permit. The Federal Arbitration Act governs the interpretation and enforcement of this Section 13.

The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

13.3 Delegation

The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable — except that a court has exclusive authority to decide the enforceability of the class action waiver in Section 13.4.

13.4 Class Action Waiver

YOU AND SIMPLY SUPPORTED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide that relief.

If this Section 13.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and brought in court, while all other claims remain in arbitration.

13.5 Exceptions

Either party may: (a) bring an individual action in small claims court if it qualifies; and (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property, unauthorized access to systems or data, or breach of confidentiality obligations. Seeking such relief does not waive the right to arbitrate any other claim.

13.6 Your Right to Opt Out

You may opt out of this arbitration agreement. To do so, send written notice within thirty (30) days of the date you first accept these Terms by email to [email protected], our designated notice address under Section 18, stating your name, the email address or phone number associated with your use of the Site, and a clear statement that you are opting out of arbitration. Opting out will not affect any other part of these Terms, and it will not affect your relationship with us in any way.

13.7 Coordinated Filings

If twenty-five (25) or more similar arbitration demands are filed against us by or with the assistance of the same counsel or coordinated group, the parties agree that the AAA will administer them in staged batches of no more than fifty (50) demands at a time, with a single

arbitrator per batch, in order to reduce cost and delay. The parties will work with the AAA in good faith on sequencing. Any applicable limitations period is tolled for demands awaiting a batch. Nothing in this section deprives any party of a decision on the merits of their individual claim, of the right to individual discovery appropriate to their claim, or of an individualized award.

13.8 Survival

This Section 13 survives termination of these Terms and your use of the Site.

14. Governing Law and Venue

These Terms and any dispute arising out of them are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws rules.

For any dispute not subject to arbitration under Section 13, you and Simply Supported agree to the exclusive jurisdiction and venue of the state courts located in Lehigh County, Pennsylvania, and the United States District Court for the Eastern District of Pennsylvania, and each party waives any objection to that venue on grounds of inconvenient forum.

15. Text Messaging (SMS) Terms

These terms apply if you provide your mobile number and consent to receive text messages from Simply Supported.

Consent is separate and optional. We collect consent for text messages through a clearly labeled, separately checked box on our forms. Consent to receive marketing text messages is not a condition of purchasing any product or service from us, and it is not required to receive support. We keep consent for service and support messages separate from consent for marketing or promotional messages, and you may give one without the other.

What we send. Depending on the consent you give, messages may include: appointment and scheduling confirmations, support ticket updates and technician arrival notices, service and outage notifications, account or billing notices, and — only with separate marketing consent — occasional promotional messages about our services.

Message frequency. Message frequency varies based on your account activity and the messages you have opted into.

Cost. Message and data rates may apply. Simply Supported does not charge for text messages, but your mobile carrier may. Contact your carrier for details about your plan.

How to stop. You may revoke your consent at any time and by any reasonable means. Replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message from us will opt you out. You may also call us at (484) 323-2411, email [email protected], or tell any Simply Supported team member. We will honor your request promptly and in no case

later than ten (10) business days after we receive it. After you opt out, you will receive one confirmation message, and we will not send further messages of that type unless you opt in again. Opting out of text messages does not affect your ability to reach us by phone or email, and does not affect any services we provide to you.

Help. Reply HELP to any message, call (484) 323-2411, or email [email protected] for assistance.

Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.

Eligibility. You must be at least 18 years old and the subscriber or authorized user of the mobile number you provide. If you give up or change that number, you agree to notify us.

Privacy. Information you provide in connection with our text messaging program is handled as described in our Privacy Policy. We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with subprocessors that help us deliver messages, and only for that purpose.

16. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes what information we collect and how we use it. Please review it.

17. Changes to These Terms

We may update these Terms from time to time — for example, to reflect changes in our services, technology, or the law.

When we make changes, we will update the "Last Updated" date at the top of this page. If the changes are material, we will provide reasonable advance notice before they take effect — by posting a conspicuous notice on the Site, by email where we have your address, or by asking you to accept the updated Terms.

Changes apply going forward only. They will not apply retroactively to any dispute that arose before the change took effect. If you do not agree to updated Terms, your remedy is to stop using the Site. Continued use of the Site after updated Terms take effect means you accept them.

18. General

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.

Notices to us. Our designated address for all notices under these Terms is [email protected]. This includes notices of dispute under Section 13.1 and arbitration opt-out notices under Section 13.6. Notice sent to that address is effective on the date we receive it, and we will confirm receipt on request. We do not designate a postal address for notices under these Terms, and notices sent by mail are not effective notice.

Notices to you. We may send notices to you at the email address or mobile number you have given us, or by posting a conspicuous notice on the Site where these Terms permit. Notice is effective when sent or posted. You are responsible for keeping your contact information current with us.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Simply Supported regarding your use of the Site, and supersede any prior understandings on that subject. They do not supersede any signed Service Agreement, which governs the services we provide.

Termination of access. We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including violation of these Terms. Sections 3, 4, 7, 8, 10, 11, 12, 13, 14, and 18 survive termination.

Force majeure. We are not liable for any failure or delay in operating the Site caused by events beyond our reasonable control, including natural disasters, utility or telecommunications failures, internet or cloud provider outages, cyberattacks, labor disputes, or governmental action.

Headings. Section headings are for convenience only and do not affect interpretation.

19. Accessibility

We want this Site to be usable by everyone, including people with disabilities. We are working to align the Site with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, and we review and improve accessibility on an ongoing basis. Accessibility is an ongoing effort rather than a fixed endpoint, and some content may not yet meet these guidelines.

If you encounter a barrier on this Site, or need information in an alternative format, please contact us at [email protected] or (484) 323-2411. We will work with you to provide the information or service you need, and we welcome the feedback.

This statement was last reviewed on August 20, 2026.

20. Contact Us

Questions about these Terms:

Simply Supported LLC

Allentown, Pennsylvania 18103

Phone: (484) 323-2411

General email: [email protected]

Notices under these Terms: [email protected]

The city and ZIP above identify where we are located. They are not a notice address. All notices under these Terms, including notices of dispute and arbitration opt-outs, must be sent by email to [email protected] as described in Section 18.